Smart Hotels

Analyzing customer reviews to suggest hotel improvements

This app will help hotel managers find the topics discussed by its customers in their reviews. It helps them save valuable time by not having to read through thousands of reviews written by previous customers. At the same time this web application is capable of finding out the sentiment score of each sentence in a review and compare topic sentiments with other hotels.

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Please select the name of your hotel and the star rating of it from the drop-down menu below

You may select a higher star rating compared to your personal rating from the drop-down menu below if you want to know the resources that needs improvement in order to reach the target rating.